Shipping policy
Processing Time
- Items may have longer processing times up to 2 Months.
- Estimated shipping dates will be displayed on the Delivery-Terms page.
- Check your specific Delivery times here
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the destination and selected shipping method. Estimated delivery times:
| Region | Estimated Delivery Time | |
|---|---|---|
| United States | [5-8] business days | |
| Canada | [5-8] business days | |
| Europe | [2-7] business days | |
| Australia & Asia | [14-30] business days |
- Delivery times may vary depending on the destination and customs clearance.
- We do not guarantee specific delivery dates.
International Shipping & Import Taxes
- We ship worldwide, except for countries with shipping restrictions.
- Customers outside the European Union are responsible for any customs duties, import taxes, or local fees imposed by their country.
- For U.S.,UK and Canada customers, we offer pre-paid import taxes on certain products. This will be indicated on the checkout page.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- Please allow up to 3 business days for tracking updates.
Lost, Delayed, or Damaged Shipments
- We are not responsible for lost or delayed shipments due to carrier issues.
- If your package arrives damaged, please contact us within 30 days with photos of the damage.
Returns & Exchanges
- We accept returns within 14 days of delivery. The product must be unused and in its original packaging.
- Return shipping costs are the responsibility of the customer.
- Refunds will be processed after the returned item has been inspected.
Contact Us
For any shipping-related questions, please contact us at office@microcoaster.com